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How do I return an item?

Return Policy

RNR Tack 7-Day Return Policy:

  • Original sales receipt must accompany returns.

  • We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

      • Without showing signs of wear or damage in any way

      • Within 7 calendar days of the delivery date (after 7 days no returns are allowed)

      • Must not be a special order or a custom order.

      • Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

  • There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.

  • If an item is received damaged (please retain packaging) or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

  • Refunds are contingent upon inspection of item(s) once we receive it.

  • Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

  • Customer is responsible for all shipping costs if seller is not at fault.

Saddle Returns:

New Saddles

Normal return policies apply to new saddles. New saddles must be returned unused. When fitting a saddle for your horse use a clean blanket or towel before placing on your horse’s back.

Used Saddles

Normal return policies apply to used saddles excluding the restocking fee. There will be NO restocking fee on used saddles as long as they are returned as received.

RNR Tack

2697 Nevers Dam Road

St. Croix Falls, WI 54024

CS Phone # 715.483.9292